Service

Delivery Charges

Standard delivery charges in the UK are shown at checkout.

Packages are generally despatched within 5-6 working days (Excluding Weekends and Bank Holidays) after receipt of payment and are shipped via Royal Mail First Class Signed For.

Delivery fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and delivery fees will apply to each of them. Your package will be despatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

We hope you will be delighted with your purchase, however, should you wish to return it, please carefully review the following information:

Shades Placemats 7 Day Money Back Guarantee

If you are not satisfied with your purchase for any reason Shades Placemats offers a seven day cooling off period in which time you can simply return your product(s) and request a full product refund, excluding postage and packing costs.

To qualify for this service, the product(s) must be dispatched back to us within 7 days of receiving your order, and must be received by us in their original unused condition complete with purchase receipt and additional components. If returned goods are received with damaged packaging there may be a small re-packing charge. We would advise you, when making a return, to use a carrier that offers you insurance and a tracking facility. If an item is damaged or lost in shipping while being returned to us we cannot be held liable.

Please Note: It can take upto 10 working days for your account to be credited.

Faulty Goods & Warranty Claims

In the unfortunate event that your product is faulty, we will arrange for the product to be replaced as per the manufacturer’s warranty. A refund is also an option under certain circumstances. The actual refund time varies with different credit card providers. All refunds will be based on your original payment method. A charge may be made if items returned as faulty are found not to have a genuine fault.

Your statutory rights are not affected.